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Atrezzo Provider Portal Training

Please join Kepro and attend our How to Submit An Inpatient Request Training Session on March 23, 2021 @ 10am est.

Access the following link to join the webinar session: http://kepro.adobeconnect.com/ro4c0w1ehlz8/Audio Dial 1-866-754-2932 Conference Code:820897978

Incontinence Supplies- CMN Submission Requirement

As of 01/01/2020, all DME providers could begin requesting incontinence supplies using all assigned HCPCS codes. As a reminder to all DME providers, the DMAS CMN-352 form is required when submitting service authorization requests for incontinence supplies. When completing the questionnaire, providers are to attach the DMAS CMN-352. DME Providers may also submit the DMAS CMN-352 via fax or uploaded via Atrezzo Connect Provider Portal.

Posted: 4/24/2020

Notice to Providers Regarding DMAS Policy Change

Effective May 1, 2019, DMAS has a new Policy change for children in the Commonwealth Coordinated Care Plus Waiver. For Additional information access Training Tab > Waivers> CCCP Waiver and EPSDT PC/AC Submission Rules Chart.

Posted: 1/29/2020

Submittal of Grievances and Complaints to KEPRO

Submit Grievances and/or Complaints to KEPRO in writing at vaproviderissues@kepro.com or contact EKPRO Customer Service Department at 888.827.2884. Grievances/Complaints are reviewed and resolved within five (5) business days. Expedited grievance/complaints are reviewed and resolved within seventy-two (72)hours from date of receipt.

Posted: 1/29/2020

Appeal Request

Request for an Appeal is submitted to Virginia Department of Medical Assistance Services. Appeal request can be Faxed to: (804) 452-5454 or Mailed to : Appeal Division at 600 East Broad Street, Richmond, Va. 23219

Posted: 1/29/2020