Please join Kepro and attend our How to Submit Additional Clinical Information Training Session: on June 23, 2020 @ 10AM EST.
Access the following link to join the webinar session: http://kepro.adobeconnect.com/rxhjx43tc8jj/ Audio Dial: 1-866-754-2932 Conference Code: 8208979780
As of 01/01/2020, all DME providers could begin requesting incontinence supplies using all assigned HCPCS codes. As a reminder to all DME providers, the DMAS CMN-352 form is required when submitting service authorization requests for incontinence supplies. When completing the questionnaire, providers are to attach the DMAS CMN-352. DME Providers may also submit the DMAS CMN-352 via fax or uploaded via Atrezzo Connect Provider Portal.
Effective May 1, 2019, DMAS has a new Policy change for children in the Commonwealth Coordinated Care Plus Waiver. For Additional information access Training Tab > Waivers> CCCP Waiver and EPSDT PC/AC Submission Rules Chart.
Submit Grievances and/or Complaints to KEPRO in writing at firstname.lastname@example.org or contact EKPRO Customer Service Department at 888.827.2884. Grievances/Complaints are reviewed and resolved within five (5) business days. Expedited grievance/complaints are reviewed and resolved within seventy-two (72)hours from date of receipt.
Request for an Appeal is submitted to Virginia Department of Medical Assistance Services. Appeal request can be Faxed to: (804) 452-5454 or Mailed to : Appeal Division at 600 East Broad Street, Richmond, Va. 23219