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Atrezzo Provider Portal Training

Please join Kepro and attend our training session: Inpatient Case Creation on February 27, 2020 @ 10AM EST. Access the following link to join the webinar session: Audio Dial: 1-866-754-2932 Conference Code: 8208979780
Posted: 1/20/2020

Retrospective Service Authorization

Providers may request retrospective service authorization when a member receives retroactive Medicaid eligibility. For fee-for-service members, providers must request authorization through the KEPRO Atrezzo provider portal once they receive notification of the member’s retro eligibility. Timeliness may be applied after a specific period of time for some services. Please call KEPRO Customer Services at 1-888-827-2824 if you have questions.
Posted: 2/15/2019

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Service Authorization (Srv Auth) Checklists

Want to avoid hold-ups caused by missing information in Srv Auth requests? Check out the Required Srv Auth Information Checklists. These handy reference lists will help you determine at a glance all the information required for each service type.


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KEPRO is URAC accredited in Health Utilization Management and Case Management. We are also licensed to perform medical reviews in 29 states.

Atrezzo Connect is available for submission of all requests for Virginia Medicaid authorization. LOG IN or REGISTER here...

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