Kepro
6802 Paragon Place, Suite 440
Richmond, VA 23230
Local Phone: 804.622.8900
Tollfree: 888.827.2884
Fax: 877.652.9329
To place a TTY call for Hearing impaired dial 711
If you require assistance or program information in a language other than English, please don't hesitate to contact our Customer Service Number listed above.
Kepro DMAS Provider Email (do not include PHI): VAProviderIssues@Acentra.com
Marques Singleton, Provider Outreach and Training Coordinator (813) 553-4547
Insurance Providers
Aetna Better Health
1.855.652.8249 or TTY: 711
www.aetnabetterhealth.com/virginia
Anthem HealthKeepers Plus
1.855.323.4687 or TTY: 711
www.anthem.com/vamedicaid
Magellan Complete Care of VA
1.800.424.4524 or TTY: 711
www.MCCofVA.com
Optima Health Community Care
1.888.512.3171 or 1.757.552.8360 or TTY: 711
www.optimahealth.com/communitycare
UnitedHealthcare Community Plan
1.866.622.7982 or TTY: 711
www.uhccommunityplan.com/va
Virginia Premier Health Plan
1.877.719.7358 or TTY: 711
www.vapremier.com
DMAS Provider Helpline: 1.800.552.8627
DMAS Provider Enrollment: 1.888.829.5373
DMAS Recipient Helpline: 1.804.786.6145
www.modivcare.com/login
transportation@dmas.virginia.gov
Cover Virginia: 1.855.242.8282
Cover Virginia GAP Processing Unit: 1.855.869.8190
All Provider and Member Complaints/Concerns are acknowledged within one (1) business day and resolved within five (5) business days. Please contact us at 888.827.2884 or email VAProviderIssues@Acentra.com. Please include a description of the event, the names of individuals involved, and information related to any previous attempts to resolve this matter.