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Service Authorization Changes

****Attention Providers****

There are service authorization process changes that may impact your services to KEPRO. Please review the following new Medicaid Memos to Providers available through the Virginia Medicaid Web Portal using the link below:

  • Memo dated 6/3/15 titled "Interim Instructions for waiver Provider in Use of API ( Atypical Provider Identification) vs NPI ( National Provider identification) and changes to KEPRO's service Authorization Process and Impact on Provider services- Effective July 1, 2015


  • Memo dated 6/15/15 titled, " Notification that KEPRO is Converting to Electronic Process for Submitting Service Authorization request- Effective September 1, 2015

Posted: 6/29/2015

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Service Authorization (Srv Auth) Checklists

Want to avoid hold-ups caused by missing information in Srv Auth requests? Check out the Required Srv Auth Information Checklists. These handy reference lists will help you determine at a glance all the information required for each service type.


There are no announcements at this time.

KEPRO is URAC accredited in Health Utilization Management, Disease Management and Case Management. We are also licensed to perform medical reviews in 29 states.

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